The job-ticketing system in HubSpot’s Services Hub is a project management tool designed to help your team keep track of how many customer support tickets are open and how long they have been open, find missed tickets, and automate reminders and functions along the way.
Turn your outdated FAQ page into a searchable database that’s indexed by Google. Customers who buy similar products tend to ask similar questions. The Services Hub Knowledge Base organizes your answers, offers additional resources, and becomes a searchable part of your website.
Identify areas of improvement and opportunities for testimonials by issuing customer satisfaction surveys directly through your Services Hub portal.
Set up and manage your online communications with instant messaging and chat bots in the Services Hub’s conversations tool. You can manage all of your online inboxes in one place so you can respond to messages more quickly and reliably.