HubSpot Service Hub

Improve Client Experience With Hubspot's Services Hub

The HubSpot Services Hub is designed to provide customer service after the sale. It allows customers to access any additional information they may need for the service or product they’ve purchased as well as submit support tickets for help with any issues they may encounter. This encourages customers to see your company as a trusted advisor and to become referral-generating machines for your business.

FEATURES OF HUBSPOT'S SERVICES HUB

Service Tickets

The job-ticketing system in HubSpot’s Services Hub is a project management tool designed to help your team keep track of how many customer support tickets are open and how long they have been open, find missed tickets, and automate reminders and functions along the way.

Knowledge Base

Turn your outdated FAQ page into a searchable database that’s indexed by Google. Customers who buy similar products tend to ask similar questions. The Services Hub Knowledge Base organizes your answers, offers additional resources, and becomes a searchable part of your website.

Feedback

Identify areas of improvement and opportunities for testimonials by issuing customer satisfaction surveys directly through your Services Hub portal.

Communications

Set up and manage your online communications with instant messaging and chat bots in the Services Hub’s conversations tool. You can manage all of your online inboxes in one place so you can respond to messages more quickly and reliably.

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