The Project Manager will be part of the client onboarding at Blue Frog, working closely with our solutions architects, integrations specialists, developers, and HubSpot implementation specialists. To ensure success as a Project Manager at Blue Frog, you should demonstrate excellent organizational, time management, and customer service skills.
Key Responsibilities
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Provide excellent customer experience through seamless transition from sales to service for the following offerings:
- HubSpot Sales Hub, Service Hub, and Marketing Hub Onboarding
- HubSpot technical projects and Advanced Onboarding
- Blue Frog On Demand
- Partner Scaled Onboarding
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Lead client communications and timeline management for HubSpot onboarding, and technical projects
- Create project milestones and delegate tasks with deadlines for internal team within Asana.
- Schedule client kickoff calls and ongoing meetings to ensure successful completion of projects and manage any potential roadblocks
- Work with execution team to deliver projects: Solutions Architect, Solutions Engineer, Onboarding Specialists, Trainer, and RevOps Specialist.
- Understand our clients' challenges and prioritize initiatives to deliver total client satisfaction within project scope
- Manage tasks and their progression within Asana and HubSpot in order to ensure efficiency in onboarding and migration projects
- Hold team members accountable to deadlines and milestones to keep projects on track for 90-day timeline (typical maximum engagement length for onboarding projects.)
- Transition short-term projects into long-term engagements where possible
- Serve as mentor and provide oversight to teams managing Blue Frog On Demand and Partner Scaled Onboarding services
- Implement process improvement where necessary
- Monitor opportunities to improve client experience
- Assist junior team members with professional development while helping to navigate client interactions
- Schedule check-ins to monitor progress and foster “open door” management policy
- Develop and execute an efficient internal communication strategy ensuring all teams are aligned and informed while maintaining understanding, advocacy, and education of internal processes
Qualifications
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Proven work experience as a project manager
- Bachelor's Degree and 3+ Years of Client Account Management, preferably in an agency setting
- Hands-on CRM and marketing automation platform experience (HubSpot experience preferred)
- Excellent presentation skills
- Exceptional analytical and problem-solving skills