Software Training Specialist

Job Description

Blue Frog is seeking a Software Training Specialist to join our training team. Our trainers work closely with the Blue Frog staff and customers to educate and train them on HubSpot, a CRM solution for scaling businesses. The Software Training Specialist is responsible for creating customized training plans, delivering hands-on training sessions, and staying up to date on HubSpot product updates and use cases. This a junior-level position and reports to our lead trainer.

Responsibilities include but are not limited to

  • Prepare and deliver quality training to customers based on adult learning principles and training best practices
  • Determine individualized and group training programs that address specific business needs or goals
  • Define and communicate training expectations with the end-users
  • Deliver online or onsite instructor-led trainings
  • Conduct post-training assessments to identify areas of improvement and transfer of knowledge
  • Stay up to date on HubSpot training, product updates, and use cases
  • Provide feedback and input as it relates to the development of curriculum and design of effective training programs
  • Make recommendations for improvements which would support better and more efficient training processes
  • Establish and maintain excellent rapport with customers via phone, email, online and in-person trainings

Job Requirements

  • Bachelor’s degree
  • 1-2 years of professional experience
  • Comfortable having effective conversations with a variety of employees and leaders across a business
  • Ability to navigate ambiguous situations with minimal direction
  • Strong presentation and interpersonal skills
  • Strong personal organization skills with the ability to manage multiple projects at once
  • Steadfast attention to detail
  • Strong oral and written communication skills
  • Strong critical thinking and problem-solving skills
  • Experience producing quality content for use across a variety of channels: slide decks, emails, trainings, meetings
  • Experience with HubSpot or other CRM or Sales and Marketing Automation tools such as Salesforce, Microsoft Dynamics, Marketo, or Eloqua
  • HubSpot certifications preferred

Position Information

  • This is a full-time position located at our office in Waukee, IA
  • Please provide a resume and cover letter when applying for this position

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