The easiest customer to get is the customer you already have. Keeping your existing clients returning is what builds a strong brand. Brand loyalty will keep them returning as well as bringing their friends. Surely, it was your intention to provide great service when you opened up the doors of your business; below is a list of how to get back to basics and make sure your service is better than ever.
Topics: Inbound Strategy
A CRM is customer relationship management software typically used for sales and business development that allows you to monitor and record your interactions withexisting and potential clients. There are many CRM offerings on the web, so here are a few items that you should look for when identifying the CRM that's right for you.
- Contact Management
- Company Information Management
- Deals Tracking and Management
Internal sales and marketing departments tend to not play nicely together. There is often the back and forth that marketing doesn’t bring qualified leads and sales won’t close the leads they get. It’s a classic chicken-and-egg scenario. So, as a small business, before you decide to hire new internal staff to conduct your marketing, consider outsourcing this work like you might outsource HR, payroll, or IT. When you bring in an outsourced, professional marketing agency, they’re able to bridge the gap between your sales and their marketing to best tee up your sales team to close as many leads as possible for your business. While bridging that gap, your inbound marketing partner will help solve some other problems, as well.
You’ve invested money into your website over the years because you knew that, as a business owner, you need to be represented online. But did you know that you should also be investing some of your time into its performance? Your website can be your company’s number one sales person. It’s always available—24 hours a day, 7 days a week, and it can answer questions as you would for current and potential customers. You can track how your target audience is receiving these answers by tracking these key metrics for your site:
For years, SEO conversations have revolved around the use of keywords, but today we are beginning to see the decline of the keyword craze and the growth of consumer-influenced content.Google’s focus is narrowing in on user experience. This means the search engine is now more concerned with how users interact with the search tool and what they do after the search than how closely the words in their search queries match the words used on website pages.
In November 2017, Google extended the length of meta description that displays in their search results. A meta description is the short explanation of what a person will find if they click the link to a website. This description can be seen with the website link in search results on Google, Yahoo, or Bing, or on social media platforms (most notably Facebook’s). While meta descriptions aren't a direct Google ranking factor, they do offer searchers insight into what they can find on your site, which will help attract relevant visitors and can affect the click through rate to your website.
Email workflows are automated sets of emails scheduled to go out to a select group of contacts over a specified period of time in order to prompt them to take action. Workflows can seem like a daunting task if you don’t know where to start. The number one rule in building an email marketing workflow to identify why you’re doing it in the first place—your goal. Let’s get started!
Topics: Email Marketing
The most fascinating thing about marketing is how closely tied it is to your overall business strategy. A company can be in business for years before they really begin to identify or understand how they attract business. Often, in the beginning years, a business will take any work that comes its way without refining who it is they want to work with. Through a well thought out marketing strategy, you can identify who you want to work with and attract that specific type of client to you.
Topics: Inbound Marketing
According to inbound marketing best practices, after determining your target audience or market, you should take it a step further and develop that audience into fictional buyers called your buyer personas. These personas will be the focus for all of the content you produce on your website and on social media. If you can offer clear messages that resonate with these specific individuals, it will help your company attract them to your business, increasing relevant website traffic and ultimately, increasing sales.
“Should I hire an employee to run my business’s marketing?” This question comes up often, and while there are numerous answers, one in particular stands out.
- You’d be hiring ONE person to perform many different jobs.
- You’d have to pay a full-time salary and employment benefits.
- You may have a hard time finding a qualified individual who fits your budget.
- An employee could leave your organization at any time, leaving your marketing department high and dry.
Topics: Inbound Marketing